FAQs
We are happy to assist you, please contact our Customer Service at email phlabshop.marketing@dksh.com or call +63 2 8 548 3200, +63 998 510 8721.
General
How can I apply for a login account?
Register your user account HERE. You’ll receive an email after your submission to activate the account. If you are already a DKSH customer, please contact us on your user account.
How do I update my password?
You may change your password at the user LOGIN PAGE and click “Forgot Your Password?”. Enter your email address and click “Reset Password”.
You will receive an email from us with a temporary password. Use the temporary password to login. Go to your user account and update your new password under “Contact & Sign-In Information”. Please take note that your new password must be a combination of capital letters, small letters, numbers & special character.
How do I change my account details?
Please contact our Customer service at phlabshop.marketing@dksh.com or call +63 2 8 548 3200, +63 998 510 8721.
I would like to request a quotation for my purchases, can I get it through DKSH LabShop?
For items where pricing is not available, you may add the item(s) to cart and click “Request Quote” at the cart page. Our specialist will contact you on your enquiry.
Can I attach my PO in the “Check Out” page?
Unfortunately, our website is unable to support attachments for now. Please indicate your PO number under the “PO No, Delivery Instructions & Comments” comment box in the “Check Out” page instead.
Order and Payment
What is the minimum order for this DKSH LabShop?
A minimum spending of PHP2,000 is required to check out your cart in our DKSH LabShop.
Can I place an order below PHP2,000?
You are unable to check out your cart with an order below PHP2,000 in our DKSH LabShop. Please contact our Customer Service at phlabshop.marketing@dksh.com or call +63 2 8 548 3200, +63 998 510 8721 to process your order.
What payment options are available?
As our existing DKSH customer, select payment with your corporate account credit terms. Please contact our sales specialist if you do not have a LabShop login user account.
Shipping and Delivery
What is the delivery charges for this platform?
Delivery charges is free for shipping within The Philippines. Regret to inform that we do not ship outside of The Philippines.
My shipping address is incorrect. How do I change the address?
Please send an email to phlabshop.marketing@dksh.com with your updated shipping address. The new address will be updated in your account within 5-7 working days.
How can I track my shipment?
Currently, you are not able to track your shipping information in DKSH LabShop. Upon your successful order, you will receive a confirmation email. Delivery of your parcel is within 5 - 7 working days. Contact our Customer Service at phlabshop.marketing@dksh.com or call +63 2 8 548 3200, +63 998 510 8721 if you would like to learn more on your order delivery status.
Order History
Can I see the past orders that I have placed in DKSH LabShop?
Yes, you can check on your past orders placed in DKSH LabShop under “Order History”.
Can I see the past purchases made by my colleague in his/ her account?
Currently, you are only able to see the past purchases made by your own account under “Order History”.
User Guide to Navigate our DKSH LabShop
Click HERE for tips to navigate our DKSH LabShop.
